Yes. During the Change-of-Coverage & Opt-Out Period, you can opt out of the Plan either partially or completely. Only new Winter session students or those who were not billed in the Fall session can opt out during the Winter Change-of-Coverage & Opt-Out Period.

All opt outs are done online through the website by clicking here. You’ll need your student ID number and your date of birth. Changing your coverage online ensures quick processing and allows you to receive an instant confirmation of your changes.

After you’ve successfully changed your coverage, you'll receive an automated confirmation email once it’s complete. If you don’t receive a confirmation email by the end of the Change-of-Coverage & Opt-Out Period, please contact the Care Centre.

You're responsible for paying all university fees within the prescribed deadlines. We recommend that you pay all fees in full at the beginning of the school year even if you are opting out of the Health and/or Dental Plan. After your opt out is completed, and shortly after the end of the Change-of-Coverage & Opt-Out Period, you will receive a credit to your student account for the amount of the Plan. For more information, click here.

All self-enrolments are done online through the website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide proof of eligibility (“relevé du compte ou facture”) during the online self-enrolment process.

Yes, if you’re an international student who has been granted a Quebec Medicare card (RAMQ), you may also enrol yourself in the health portion of the Plan by completing our self-enrolment process, during the appropriate Change-of-Coverage & Opt-Out Period. You’ll be required to provide a copy of your RAMQ card during the enrolment process.

Once your self-enrolment and proof of eligibility documents have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the Change-of-Coverage & Opt-Out Period.

All self-enrolments for Fall Term students are valid from Sept. 1, 2024 – Aug. 31, 2025. New eligible Winter Term students may enrol themselves in the Plan for coverage between Jan. 1, 2025 – Aug. 31, 2025.

Your Plan gives you the option to enrol your family (spouse and/or dependent children) during the Change-of-Coverage & Opt-Out Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through the website by clicking here. Common law couples are eligible. Only new Winter session students or for those who were not billed in the Fall session can enrol their dependants during the Winter Change-of-Coverage & Opt-Out Period.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage & Opt-Out Period at the beginning of each school year.

The Studentcare mobile app will no longer be available as of Sept. 1, 2022. Don’t worry, you can still submit claims quickly and easily on the go through Desjardins Insurance’s Omni^TM mobile app available on the App Store or Google Play.Alternatively, you can also submit your receipts and paper claims directly to Desjardins Insurance by mail, or online through Desjardins Insurance’s secure web portal. For more information, click here.    

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

Your certificate number is your student ID number preceded by a zero. For instance, if your ID is 12345678, your certificate number would be 012345678.

Once you’ve submitted your first claim and it’s been processed, you can register for direct deposit. You must first create an online account with Desjardins Insurance. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

Once you’ve submitted your first claim and it’s been processed, you can register for an online account with Desjardins Insurance, which will allow you to track and view details of your claims. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

Yes, all claims must be received by Desjardins Insurance within 12 months of the date the service was incurred.For more information, click here. 

The ASEQ Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. ASEQ Networks savings work in addition to your insured benefits so that you can save even more money.

You’re not limited to ASEQ Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the ASEQ Networks, you’ll get additional coverage.

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.