Important: Keep copies of your receipts in case you’re asked to send them in. Your claims can be audited anytime in the 12 months after you submit them. You’ll also need them for your taxes.
Before claiming, create a profile on the GreenShield+ web portal and enter your information. Make sure to select the Through an employer or organization option and use your Member ID. If you need help, see the step-by-step instructions for creating your account. Once your profile is created, you’ll be able to track all your submitted claims.
Make sure you’re registered for direct deposit so you can have your refund deposited directly into your bank account. You must be registered for direct deposit to submit claims online or through the app.
All claims must be received by GreenShield no later than 12 months from the date the eligible benefit was incurred.
Please note that claims processing may be delayed during the first few weeks of term. To learn more, see the Blackout Period section.
1. Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).
2. Your claim will be processed according to your plan's coverage. You will be informed of the amount to be paid, if any, and the portion covered by the insurer.
Note: you can download your direct payment card in several ways, such as on Pay-Direct Card page or on the GreenShield+ portal.
Submit your claims through the GreenShield+ mobile app, available on the App Store and on Google Play.
1. Sign in to your GreenShield+ account through the app. If you haven't registered yet, click on Create an account and follow the instructions.
2. Once you have logged in, select Submit a claim.
3. Follow the on-screen instructions and click Continue on the Review and Submit Claim page after reviewing the information entered for the claim.
4. Review the Terms and Conditions and select Accept Terms and Submit Claim.
5. Select Done to submit. If you need help, please see the step-by-step instructions for: Submitting a claim.
1. Open the GreenShield + web portal.
2. Log into your account. If you haven't registered yet, click on Sign up now and follow the instructions.
3. Once you have logged in, select Claims and Benefits and then Submit a claim.
4. Follow the instructions on the screen and review the information entered for the claim, then select the box for legal advice and click Submit claim.
If you need help, please see the step-by-step instructions for: Submitting a claim. If you’re still having problems submitting your claim online, you can send it by mail.
1. Download the GreenShield Health Claim Form and fill out the required information.
2. Sign and date the form and attach the required documentation, including receipts for your procedures and diagnosis of gender dysphoria.
3. Mail your claim to GreenShield at the address indicated at the bottom of the form according to the type of claim you are sending.
Need help? Call GreenShield: 1-888-525-7587
See the Travel Claims page for claiming instructions.
See the Gender Affirmation Care page for claiming instructions.
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