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FAQ

The following frequently asked questions are posted to help you better understand the Plan.

Opt Outs and Coverage Changes

Can I opt out?

Yes. During the Change-of-Coverage & Opt-Out Period, you can opt out of the Plan.

How do I opt out?

All opt outs are done via the NTS Opt-Out Form.

Couple & Family Enrolments

Can I enrol my family in the Plan?

Your Plan gives you the option to enrol your family (spouse and/or dependent children) during the Change-of-Coverage & Opt-Out Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through the website by clicking here. Common law couples are eligible.

Can I enrol all my family members?

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

Can I opt out and enrol my family members?

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Will their coverage automatically be renewed next year?

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage & Opt-Out Period at the beginning of each school year.

Claiming

What are the different ways I can claim?

You can claim online by downloading the ASEQ mobile app. Alternatively, you can also submit your receipts and paper claims directly to Desjardins Insurance by mail. For more information, click here.  

What’s an Explanation of Benefits?

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

What is my Certificate Number?

Please refer to the email sent to you by ASEQ in September for your 9-digit certificate number.

How do I register for direct deposit?

Once you’ve submitted your first claim and it’s been processed, you can register for direct deposit. You must first create an online account with Desjardins Insurance. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

How do I track and view my claims history?

Once you’ve submitted your first claim and it’s been processed, you can register for an online account with Desjardins Insurance, which will allow you to track and view details of your claims. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

Is there a claiming deadline?

Yes, Desjardins Insurance must receive your claim within 12 months of the date the service was incurred. For more information and last year’s deadlines, click here.

What’s changing with the Studentcare mobile app?

 The Studentcare mobile app will no longer be available as of September 1, 2022, but you can still use it until August 31, 2022. After that, you will have new convenient options for claiming online through your Plan insurer. Click here for more information.

Prescription Drugs

I am enrolled in the Health Plan. Do I have access to prescription drug coverage?

Yes, the NTS Plan covers certain oral contraceptives and antidepressants. For more information, click here.

I’m a Quebec resident (or an international student who is now a resident of Quebec and who self-enrolled in the Health Plan). Does the Plan cover my prescription drugs?

In order to claim for prescription drugs covered by your Plan, you must first be covered by RAMQ or a private or public drug insurance plan. For more information, click here.

How do I know if my drug is eligible for coverage under my Plan?

To find out if a specific drug is covered, contact the Care Centre with both the name of the drug and its Drug Identification Number (DIN).

I don’t have access to prescription drug coverage through a private plan. What do I do?

If you don’t have access to a private or public drug plan (through your employer, parents, or spouse), you must register for the RAMQ Public Prescription Drug Insurance Plan. For more information, click here.

How do I claim for my prescription drugs?

All claims for prescription drugs must first be submitted to a parent’s or spouse’s/employee plan or to RAMQ before being submitted to the student Health Plan. Quebec residents can be covered for up to 100% of eligible prescription drug costs by combining their private/RAMQ drug coverage and their student Health Plan. For more information, click here.

Studentcare Networks

What are the ASEQ Networks?

The ASEQ Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. ASEQ Networks savings work in addition to your insured benefits so that you can save even more money.

Do I have to see an ASEQ Networks professional?

You’re not limited to ASEQ Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the ASEQ Networks, you’ll get additional coverage.

Combining Plans & Coordinating Benefits

Can I coordinate benefits with another plan?

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

How do I coordinate benefits with my employee plan?

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

How do I coordinate benefits with my parent’s or spouse’s plan?

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.

You still have some unanswered questions?
Don't hesitate to contact the Care Center

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